At TM Coffee, we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, request samples, or engage with our wholesale coffee services. We are dedicated to transparency and ensuring your trust in our business.
Information We Collect
We collect information that you voluntarily provide to us when you use our services, including:
- •Contact Information: Name, email address, phone number, company name, and business address
- •Account Credentials: Username and password when you create an account
- •Sampling Requests: Information provided when requesting free coffee samples, including shipping address and coffee preferences
- •Inquiry Submissions: Details shared through our contact forms and inquiry submissions
- •Order Information: Purchase history, order details, and shipping information
- •Communication Records: Any correspondence with our team via email, phone, or chat
- •Usage Data: Information about how you interact with our website and services
How We Use Your Information
We use the collected information for the following purposes:
- •Process and fulfill coffee sample requests
- •Respond to inquiries and provide customer support
- •Process orders and manage wholesale accounts
- •Send product updates, promotions, and coffee insights (with your consent)
- •Improve our products, services, and website experience
- •Conduct business analytics and market research
- •Comply with legal obligations and regulatory requirements
Information Sharing
We respect your privacy and do not sell your personal information. We may share your information in the following limited circumstances:
- •With shipping partners to fulfill orders and deliver samples
- •With service providers who assist in our business operations (payment processing, email delivery, analytics)
- •When required by law or to protect our legal rights
- •With your explicit consent
Data Security
We implement appropriate security measures to protect your personal information:
- •Industry-standard encryption for data transmission (SSL/TLS)
- •Secure servers and databases with access controls
- •Regular security audits and vulnerability assessments
- •Employee training on data protection practices
- •Limited access to personal information on a need-to-know basis
Your Privacy Rights
You have the following rights regarding your personal information:
- •Access: Request a copy of your personal information
- •Correction: Update or correct inaccurate data
- •Deletion: Request deletion of your personal information
- •Opt-Out: Unsubscribe from marketing communications at any time
- •Withdraw Consent: Withdraw consent for data processing
- •Data Portability: Request transfer of your data to another service
Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website:
- •Essential Cookies: Required for basic website functionality
- •Performance Cookies: Help us analyze website usage and improve performance
- •Functional Cookies: Remember your preferences and settings
- •Marketing Cookies: Used for targeted advertising (with your consent)
- •You can manage cookie preferences in your browser settings
Contact Us About Privacy
If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise your privacy rights, please contact us:
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.